People of Determination assistance
Arrange airline assistance in advance and use the available accessible airport facilities.
All terminalsBy need and coordination
DXB
Services that make time at DXB easier
Plan assistance, baggage, connectivity and rest before travel day.
Airport facilities, airline assistance and the official Dubai Airport Fast Track service have different roles. Arrange flight-specific requests with the operating carrier and use Dubai Airports channels for facilities and operational information.
Airport Wi-Fi
Guest connectivity is available; avoid transmitting sensitive data over a public network.
Passenger areasDuring airport operation
Porter services
Porters are available across the terminals and terminal-specific fees apply.
Entrances and baggage areasSubject to operation
Lounges and rest
Eligibility, location and price depend on the airline or lounge product.
AirsideConfirm with operator
Prayer and personal care
Follow signs for prayer rooms, washrooms and shower facilities.
Multiple areasBy facility
Information and lost property
Use Dubai Airports channels for operational help and lost property.
Airport and onlineSupport available 24/7
DXB · PASSENGER SUPPORT
Use the team responsible for each kind of assistance
Airport facilities, airline assistance and the official Dubai Airport Fast Track service have different roles. Arrange flight-specific requests with the operating carrier and use Dubai Airports channels for facilities and operational information.
Arrange special assistance early
Request a wheelchair, boarding help or other support from the operating airline before travel. Also mention the need in a Fast Track booking so the escort can coordinate with the confirmed handover point.
Report baggage before leaving reclaim
For delayed, damaged or missing checked baggage, contact the airline or handling agent inside reclaim. Keep the bag tag and obtain a report reference before entering the public arrivals hall.
Keep service and authority roles separate
Official Fast Track is a confirmed meet-and-assist service for an eligible journey. It does not replace airline check-in, security, passport control, customs or a decision made by an authority.